A bit stressed.....
Last week we ordered the Western European map for son-in-law's TomTom. The money for it went out of my account exactly one week ago. To my mind, ordering over the internet is supposed to be not only convenient but QUICK. As there was absolutely NO information about delivery on the pages leading up to the ordering process we naively assumed that it would be pretty prompt, two or three days, and after picking the item it showed as being in the warehouse. I mentioned on an earlier blog that there seemed to be no way of getting in touch with these people. This morning I found it - they hide it well. I waited 8 minutes to get to speak to a customer services person (for whom English is NOT their first language!). After a two minute conversation I was then put on hold for 6 further minutes while this person spoke to the warehouse. When he came back to me it was to say that the item would be shipped later this week and we would receive it next week. I said that wasn't good enough, it was needed by Wednesday and if it came any later it would be too late for our trip. Told him to cancel it. Can't do that apparently, once it's in the system it's too late to amend or cancel. What kind of a shit system is that? I ask you! So told him that it would be returned and I would expect a full refund, none of this administrative handling crap that costs a third of the product cost. Phoned DD to tell her, she said she'd try PC World. She phoned me later to say that TomTom themselves sell the accessories exclusively but she could buy a new model TomTom for £355, including the map we wanted. No point - we have a TomTom in the car in Spain so a waste of money unless we ebayed it later.
Just came off that call when DH decided he wanted me to go with him to take the car to the Toyota dealer, who were buying it back off us. He didn't feel like driving today. This was the very last thing I wanted - car dealerships I find only have one speed when dealing with customers - reverse. And so it proved. We waited nearly 20 minutes for the person we were dealing with to come to talk to us. Five minutes to do the paperwork. Another 20 minutes while he went to get a cheque raised. Told DH the surefire way of getting him back and getting on our way was for me to go outside for a ciggy. Worked like a charm!
Half an hour or so after getting back to the house DD rang, told me to sit down or I may fall down. Christ I hate when she does that! Always get a bad feeling in my gut. Guess what? The map accessory for the TomTom had arrived. Wayhay! But does anyone know what they're doing these days? I get a sense of deja vu - I think I've asked that question on here quite recently.
Made pretty good progress on the packing front today, most of the stuff for the van is piled in DS2's 'dining room', just have to bring the cases downstairs tomorrow, pack the mattress toppers, pillows and quilts, the possibly still damp laundry, and the stuff we're actually taking with us on the plane.
Can't think of anything else to talk about and may not blog for a couple of days, but next time it will be from SPAIN!!!!!!!










